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The present general conditions of sale are concluded between the seller (see legal notice) and any person wishing to make a purchase via the present website, hereafter, the buyer. By validating his order, the Customer declares that he accepts without reservation the terms of the order as well as the entirety of these general conditions of sale and declares that he has the capacity to conclude a contract with the seller.

Article 1: Application of the conditions

The present General Conditions of Sale are concluded between on the one hand the Auto-Entreprise Art et Communautés : RAIZS, whose head office is located at 17 bis quai Gambetta 91260 JUVISY-SUR-ORGE, n ° Siret : 817 716 350 00019, hereinafter referred to as " ". And on the other hand all persons, physical or moral, company, enterprise, association, individuals, registered on the site and wishing to order one or more products or services offered by the site, hereinafter referred to as "the customer". These General Conditions of Sale apply to all orders placed through the website The these conditions are made available to the customer at the bottom of all pages of the website before even if he has started the ordering process. The present conditions of sale aim to define the contractual relations between the seller and the buyer as well as the conditions applicable to any purchase made through the present commercial site. The present conditions of sale shall prevail over any other general or particular conditions not expressly approved by the seller. The seller reserves the right to modify its general conditions of sale at any time without prior notice: the applicable conditions will be those in force at the date of the order by the buyer. By validating the order, the customer acknowledges having read and accepted the terms of these General Conditions of Sale.

Article 2: Orders

Personal information is necessary for the management of orders and commercial relations. In accordance with the law relating to data processing, files and freedoms of January 6, 1978, information of a nominative nature relating to the purchasers could be the subject of an automated treatment. Users have the right to access and rectify data concerning them, in accordance with the law of 6 January 1978. For his first order, the customer is invited to create his space by opening an account. The information requested from the customer for the opening of his account is necessary to process his order. These data will never be disclosed to other companies. All the data provided as well as the recorded confirmation will be worth proof of the transaction. The seller will send by e-mail confirmation of the registered order which will be considered as acceptance of the order. The order will be processed at the latest within 3 working days from the working day following the date of the order. An invoice will be established by and at the customer's request, an invoice can be sent to him by e-mail, or to his billing address.

The products or services offered are those presented on the present commercial site and which are accompanied by a detailed description. Considering the unique character of these products, it will not be possible for the customer to place an order for several identical pieces (colour, size, pattern). However, the customer will be able to choose among the panel of available products and/or be informed of the next arrivals in order to place a new order. Due to the seasonality and the nature of the partnership established with the Mexican artisans, the website cannot be held responsible for any stock shortage. These products and services are offered while stocks last and as long as they are visible on the website.

In case of unavailability of the product or service after placing the order, the seller will inform the buyer by email (within 48 hours). The customer will be able to agree with the site of a change or the partial or integral refunding of the order (according to the suitability of the customer). The customer will have the possibility of exchanging the product with the one of his choice (of the same value or by sending a complementary check concerning this price difference). In case of partial or full refund, the customer will be reimbursed within 7 days via Paypal or by check depending on his payment method.

The validation of the order is thus worth acceptance of these General Conditions of Sale and constitutes an electronic signature which has value between the parts, of a handwritten signature. Law n° 2000-230 of March 13, 2000 adapting the right of proof to information technologies and relating to the electronic signature, article 1316-1 of the civil code, relating to the electronic signature. reserves the right to cancel or refuse any non-compliant or doubtful order, as well as those of a customer with whom there would be a dispute relating to the payment of a previous order. The sale will only be considered final after the full price has been received. In application of the Law n° 80-335 of May 12, 1980 relating to the effects of the clauses of reserve of property in the contracts of sale, the goods which will be delivered and invoiced to the customer will remain the property of until full payment of their price. Failure to pay may result in the reclamation of the goods by the The goods are returned immediately and delivered at the customer's expense. During the period between delivery and transfer of ownership, the risks of loss, theft or destruction, as well as any damage that may be caused by the customer, remain at his expense. The photos of the products are communicated for illustrative purposes and are not contractual.

Article 3 : Prices

The prices indicated are in euros (€), are inclusive of all taxes and exclusive of shipping costs. is not subject to value added tax (VAT). The prices appearing on the order after its validation and registration are firm and final. reserves the right to modify its prices and shipping costs at any time, however the products will be invoiced on the basis of the rates in force at the time of the recording of the orders and subject to availability.

Article 4: Delivery

The online sale of products and services presented in this site is intended primarily for buyers who reside in France and for deliveries required in this geographical area. All orders placed from a foreign country will give rise to an adaptation of the costs and delivery times which may vary according to the country and the delivery method concerned. Deliveries made in Metropolitan France will be made via the post office (classic shipment without tracking) or the Colissimo service with tracking of the Post Office, for Europe and the international, in Colissimo International Tracking of the Post Office. The products are delivered to the customer at the delivery address indicated by the customer at the validation of his order. An email confirming shipment is sent to the customer as soon as the order has been shipped to inform him of the imminent delivery of his products.

In the event of a delay in delivery, we ask you to notify us of this delay by sending an e-mail via our Contact page or by e-mail to We will then contact the carrier to start an investigation. An investigation can last up to 21 days from the date of the beginning of the investigation, if during this period, the package is found, it will be forwarded immediately to your home (the majority of cases). If on the other hand the parcel is not found at the end of the 21 days of investigation, the carrier considers the parcel as lost. Only then can we send you a new package, at our expense. If the product(s) ordered were no longer available at that time, the customer will be informed by email and will have the option of either exchanging with a product of the same value or sending a complementary cheque for the price difference, or obtaining a partial or full refund of the order (at the customer's convenience). In case of partial or full refund, the customer will be reimbursed within 7 days via Paypal or by check depending on his payment method. Possible delays do not give the customer the right to cancel the sale, to refuse the goods or to claim damages.

Upon receipt of your order, in case of obvious damage or if the package has been opened or repackaged, you must refuse the box concerned and request that it be returned to the sender. Any protest relating to a damage occurred during transport must be formulated by complaint motivated, of which a copy will be addressed to the salesman, near the conveyor, within three days as from the delivery. In this case, we ask you to quickly contact our website via our Contact page or by email at contact@myraizs.comso that we can proceed to a reshipment or a refund (refund within 7 days via Paypal or by check depending on the means of payment of the customer). The seller is not responsible in case of non-performance of the contract due to a case of force majeure (strike, fire, flood ...).

Article 5: Right of withdrawal

Under the conditions provided for in Articles L 121-20 of the Consumer Code and in the context of distance selling (Order No. 2001-741 of 23 August 2001 art. 5 and 7 Journal Officiel of 25 August 2001), the customer has a withdrawal period of 14 clear days from delivery. If this period normally expires on a Saturday, Sunday or public holiday, it is extended until the next working day. In the event of the exercise of the right of withdrawal, the customer has the choice of requesting either a refund of the sums paid, or the exchange of the products without penalty except for the cost of returns. All returns must be reported to us in advance via our Contact page or by email to The returns are to be made in the complete state of origin (packing, accessory, note...) allowing their marketing in the new state and accompanied by a copy of the purchase invoice. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged. In the case of an exchange, the return will be at the customer's expense and in the case of a refund request, will refund the customer within 7 days via Paypal or by cheque depending on the customer's payment method.

Article 6: Payment

The price is payable at the time of ordering. Online payments are made by secure system so that no third party can have access to the data transmitted on this occasion. The debits are made only at the time of shipment of the order.

Article 7: Disputes

Complaints will always be treated with kindness, good faith being always presumed in those who take the trouble to expose their grievances. For any complaint, we invite you to contact us by going to the Contact page of our website or by email at The present General Conditions of Sale are subject to French law. In case of dispute or claim, the customer will address in priority to the Auto-Entreprise Art et Communautés : RAIZS operator of the website http://www.myraizs.compour obtain an amicable solution. For any dispute that has not been settled amicably, the customer may file a claim with the competent court to settle the dispute.

Article 8: Data processing and liberties

The CNIL (Commission Nationale de l'Informatique et des Libertés.) protects the use of your personal data and the respect of your private life. Receipt of declaration of http://www.myraizs.comnumber 1926062 v 0. The information requested from the customer is necessary to process the order. These data will never be disclosed to other companies. Your trust and the respect of your private life are at stake. In application of the Law n°78-17 of January 6, 1978 relating to data processing, files and freedoms, consolidated version on May 14, 2009, you have the right to oppose (article 26), the right to access (articles 34 to 38) and the right to rectify (article 36) the data concerning you. Thus, you can demand that information about you that is inaccurate, incomplete, ambiguous, outdated or whose collection or use, communication or storage is prohibited be rectified, completed, clarified, updated or deleted. If you wish to exercise this right, simply write to us via our Contact page or by e-mail to All elements of this site are and remain the exclusive intellectual property of the seller. Only the use for a private use is authorized. Any partial or total reproduction of all or part of the elements on this site is prohibited.

Article 9: Limitation of liability and warranty

In accordance with article 4 of the decree n°78-464 of March 24, 1978, the provisions of the present cannot deprive the customer of the legal guarantee which obliges the professional salesman to guarantee it against all the consequences of the hidden defects of the sold thing. The customer is expressly informed that the Auto-Entreprise Art et Communautés: RAIZS operating the website is not the manufacturer of the articles presented within the framework of the website, within the meaning of the law n°98-389 of May 19, 1998 and relating to the responsibility for the defective articles. Consequently, in case of damage caused to a person or a good by a defect of the product, could not be held responsible. However, in order to satisfy the customer and under this article the customer has 2 months from the discovery of the defect to report in writing (e-mail or mail) a hidden defect to the website who will then contact the customer to organize the repatriation of the supposedly defective products for expertise at no cost to the customer. At the end of the expertise and in the event of defect noted by the Internet site it will be proposed to the customer to refund the amount of the products whose defect is proven.

The seller, in the process of selling online, is only bound by an obligation of means. Its responsibility cannot be engaged for a damage resulting from the use of the Internet network such as losses of data, intrusion, virus rupture of the service or other involuntary problems, as well as any fact qualified as force majeure. The photographs accompanying the products are communicated for illustrative purposes but cannot ensure perfect similarity, particularly with regard to colours. In case of doubt or for any additional information, it is advisable to contact the seller via the address

All products and services provided benefit from the legal guarantee provided by articles 1641 and following of the Civil Code. In case of non-conformity, it can be returned to the seller who will take it back, exchange it or refund it. All claims, requests for exchange or refund must be made in accordance with the terms specified in Article 4.

Article 10 - Modification of the general conditions of sale

"RAIZ Artisanat Solidaire (Art and Communities: RAIZS)" reserves the right to adapt or modify these conditions at any time. General conditions applicable from 09 February 2016 - Cancel and replace the previous ones if necessary.

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