Terms of sales


The present general terms and conditions of sale are concluded between the seller (see Legal Notices) and any person wishing to make a purchase via this website, hereafter, the purchaser. By validating its order, the customer declares to accept the terms of the latter and the entirety of these general terms and conditions of sale and declares that they have the ability to enter into a contract with the seller.

Article 1: Application of conditions

Les présentes Conditions Générales de Vente sont conclues entre d’une part l’Auto-Entreprise Art et Communautés : RAIZS, dont le siège social est situé au 17 bis quai Gambetta 91260 JUVISY-SUR-ORGE, n ° Siret : 817 716 350 00019, ci-après dénommé  » http://www.myraizs.com ». Et d’autre part toutes les personnes, physiques ou morale, société, entreprise, association, particuliers, inscrite sur le site http://www.myraizs.com et souhaitant commander un ou plusieurs produits ou services proposés par le site, ci-après dénommées  » le client « . Ces Conditions Générales de Vente s’appliquent à toutes les commandes passées par le biais du site Internet http://www.myraizs.com. Les présentes conditions sont mises à la disposition du client sur le bas toutes les pages du site Internet http://www.myraizs.com avant même qu’il ait entamé le processus de commande. Les présentes conditions de vente visent à définir les relations contractuelles entre le vendeur et l’acheteur ainsi que les conditions applicables à tout achat effectué par le biais du présent site marchand. Les présentes conditions de vente prévaudront sur toutes autres conditions générales ou particulières non expressément agréées par le vendeur. Le vendeur se réserve la possibilité de modifier ses conditions générales de vente à tout moment sans préavis: les conditions applicables seront celles en vigueur à la date de la commande par l’acheteur. En validant la commande, le client reconnaît avoir pris connaissance des présentes Conditions Générales de Vente et en accepter les termes.

Article 2: Orders

Personal information is required for order management and business relations. In accordance with the law on data processing, files and freedoms of 6 January 1978, the information of a nominal nature relating to buyers may be subject to automated processing. Users have the right to access and rectify the data concerning them, in accordance with the law of 6 January 1978. For its first order, the customer is invited to create its space by an account opening. The information that is requested from the customer for the opening of his account is necessary for the processing of his order. This data will never be disclosed to other companies. All the data provided as well as the recorded confirmation will be worth proof of the transaction. The seller will send by e-mail confirmation of the registered order which is to accept the order. The order will be processed no later than 3 working days from the business day following the date of the order. An invoice will be prepared by www.myraizs.com And at the request of the customer, an invoice may be sent to him by e-mail, or to his billing address.

The products or services proposed are those which are presented on this merchant site and which are accompanied by a detailed description. Considering the uniqueness of these products, it will not be possible for the customer to make an order of several identical parts (color, size, pattern). However, the customer will be able to choose from the available product panel and/or be informed of future arrivals in order to place a new order. Due to seasonality and the nature of the partnership established with Mexican artisans, the site will not be held responsible for any stock disruption. These products and services are offered within the limits of the stocks available and as long as they are visible on the site.

In case of unavailability of the product or service after the order is made, the seller will inform the buyer by mail (within 48h working days). The customer may agree with the site of a change or partial or full reimbursement of the order (depending on the customer’s convenience). The customer will have the possibility to exchange the product with the one of his choice (of the same value or by sending a supplementary cheque concerning this price difference). In case of partial or full reimbursement, the customer will be reimbursed the sums paid under 7 days via Paypal or by cheque according to his means of payment.

The validation of the order is therefore accepted by these general terms of sale and constitutes an electronic signature which has value between the parties, of a handwritten signature. Law No. 2000-230 of 13 March 2000 adapting the law of evidence to information technology and relating to electronic signature, article 1316-1 of the Civil Code, relating to electronic signature. www.myraizs.com reserves the right to cancel or refuse any non-conforming or dubious order, as well as those of a customer with whom there is a dispute concerning the payment of an earlier order. The sale will only be considered definitive after the entire price has been cashed. Pursuant to Act No. 80-335 of 12 May 1980 on the effects of property retention clauses in sales contracts, the goods that will be delivered and invoiced to the customer will remain the property of www.myraizs.com

until full payment of their price. Failure to pay may result in the claim of the goods by http://www.myraizs.com the refund being immediate and the goods delivered at the customer’s expense. During the period from delivery to transfer of ownership, the risk of loss, theft or destruction, as well as the damage that the customer may cause remain at his expense. The photos of the products are provided for illustrative purposes and are not contractual.

Item 3: Price

The prices indicated are expressed in euros (€), all taxes included and excluding participation in shipping costs. http://www.myraizs.com is not subject to value added tax (VAT). The prices appearing on the order after its validation and registration are firm and final. http://www.myraizs.com reserves the right to modify its prices and shipping costs at any time, however the products will be invoiced on the basis of the prices in force at the time of the registration of orders and subject to availability .

Article 4: Delivery

The online sale of the products and services presented on this site is intended as a priority for buyers who reside in France and for required deliveries in this geographical area. Any past orders from a foreign country will result in an adjustment of the shipping costs and delays which may vary depending on the country and the shipping method concerned. The deliveries made in metropolitan France will be carried out via the Post Office (classic dispatch without follow-up) or the Colissimo service with follow-up of the Post office, for Europe and the international, in Colissimo international postal monitoring. The products are delivered to the customer at the delivery address indicated by the customer to the validation of his order. A dispatch confirmation email is sent to the customer from the actual start of his order to inform him of the imminent delivery of his products.

In case of delay of delivery, we ask you to report this delay by sending us an e-mail via our Contact page or by email at [email protected]. We will then contact the carrier to start an investigation. An investigation that can last up to 21 days from the start date of the investigation, if during this time the parcel is found, it will be forwarded immediately to your home (most of the cases). If, on the other hand, the parcel is not found at the end of the 21-day investigation period, the carrier considers the parcel to be lost. It is only then that we can send you a new parcel at our expense. If the product or products ordered were no longer available at this time, the customer will be informed by email and will either have the opportunity to exchange with a product of the same value or by sending a supplementary cheque regarding this price difference, or obtain a Partial or full refund of the order (depending on the customer’s convenience). In case of partial or full reimbursement, the customer will be reimbursed the sums paid under 7 days via Paypal or by cheque according to his means of payment. Possible delays do not give the customer the right to cancel the sale, refuse the goods or claim damages.

Upon receipt of your order, in case of degraded products or if the parcel has been opened or reconditioned, you must refuse the carton concerned and request that it be returned to the shipper. Any protest relating to damage during transport must be made by reasoned claim, a copy of which will be sent to the seller from the carrier within three days of delivery. In this case, we ask you to quickly contact our website via our contact page or by email at [email protected] so that we can proceed with a redispatch or a refund (reimbursement within 7 days Via Paypal or by cheque according to the payment method of the customer). The Seller disclaims all responsibility in case of breach of the contract due to a case of force major (strike, fire, flood…).

Article 5: Faculty of Retraction

Under the conditions laid down in articles L 121-20 of the consumer Code and in the context of distance selling (Ordinance No. 2001-741 of 23 August 2001 art. 5 and 7 Official Gazette of 25 August 2001), the customer has a withdrawal period of 14 days en ANCs from the date of delivery. If this period expires normally on a Saturday, Sunday or a public holiday, it is extended until the next working day. In the event of the exercise of the right of withdrawal, the customer has the choice to ask either the reimbursement of the sums paid, or the exchange of the products and without penalty except the costs of return. Any return must be reported to us beforehand via our Contact page or by email at [email protected]. Returns are to be carried out in the complete State of origin (packing, accessory, notice…) allowing them to be marketed in new condition and accompanied by a copy of the purchase invoice. Any product that has been damaged, or whose original packaging has been damaged, will not be reimbursed or exchanged. In the case of an exchange, the Redispatch will be at the customer’s expense and in case of a refund request, www.myraizs.com Reimburse the customer within 7 days via Paypal or by cheque according to the customer’s means of payment.

Retraction form

Article 6: Payment

The price is payable to the order. Online payments are made by secure system so that no third party can have access to the data transmitted on that occasion. The flow rates are only made when the order is shipped.

Article 7: Disputes

Complaints will always be treated with kindness, good faith is always presumed in those who take the trouble to express their grievances. For any complaint, we invite you to contact us by going to the Contact page of our website or by email at [email protected] These General Conditions of Sale are subject to French law. In the event of a dispute or complaint, the customer will first contact the Art and Communities Self-Enterprise: RAIZS, operator of the website http: //www.myraizs.com, to obtain an amicable solution. For any dispute that has not been settled, the customer may file a complaint with the court competent to settle the dispute.

Article 8: Computer Science and freedoms

The CNIL (National Commission for Data Protection) protects the use of your personal data and respect for your privacy. Declaration receipt from http://www.myraizs.com, number 1926062 v 0. The information requested from the customer is necessary for the processing of his order. This data will never be disclosed to other companies. Your trust and respect for your privacy are at stake. In application of Law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, consolidated version as of May 14, 2009, you have the rights of opposition (article 26), rights of access (articles 34 to 38) and rights of rectification (article 36) of the data concerning you. Thus, you can demand that information concerning you which is inaccurate, incomplete, ambiguous, outdated or whose collection or use, communication or conservation is prohibited is rectified, completed, clarified, updated or deleted. If you wish to exercise this right, simply write to us on via our Contact page or by email at [email protected]. All elements of this site are and remain the exclusive intellectual property of the seller. Only use for private use is authorized. Any partial or total reproduction of all or part of the elements appearing on this site is prohibited.

Article 9: Limitation of Liability and guarantee

In accordance with article 4 of Decree No. 78-464 of March 24, 1978, the provisions hereof cannot deprive the client of the legal guarantee which obliges the professional seller to guarantee it against all the consequences of the hidden defects of the thing sold. The client is expressly informed that self-enterprise Art et communautés: RAIZS operator of the website www.myraizs.com is not the manufacturer of the articles presented in the framework of the website, within the meaning of Act No. 98-389 of 19 May 1998 and relating to liability for defective articles. As a result, in the event of damage caused to a person or property by a defect in the product,www.myraizs.com cannot be held responsible. However, in order to satisfy the client and under this article, the client has 2 months from the discovery of the defect to report in writing (e-mail or mail) a hidden defect to the website http: //www.myraizs .com who will then contact the customer to organize the repatriation of the products supposed to be defective for expertise at no cost to the customer. At the end of the expertise and in the event of a defect found by the website www.myraizs.com It will be offered to the customer to reimburse him in full the amount of the products whose vice is proven.

The seller, in the process of selling online, is bound only by an obligation of means. Liability may not be incurred for damage resulting from the use of the Internet network such as data loss, intrusion, broken service virus or other involuntary problems, as well as any fact called force majeure. The photographs accompanying the products are communicated as illustrative but cannot ensure a perfect similarity in particular with regard to the colours. In case of doubt or for any further clarification, it is advisable to make contact with the seller via the address [email protected]

All the goods and services provided are covered by the legal guarantee provided for in articles 1641 and following of the civil Code. In case of non-compliance, it may be returned to the seller who will take it back, exchange it or refund it. All claims, requests for Exchange or reimbursement must be made in accordance with the terms and conditions specified in article 4.

Article 10 – Modification of the general conditions of sale

“RAIZ Artisanat Solidaire (ART and Communities: RAIZS)” reserves the possibility of adapting or modifying these conditions at any time. General Conditions applicable from February 09, 2016 – Cancel and replace the previous ones where applicable.